Privacy policy

Last Updated: June 2026

Hilnas operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience ("Services"). Hilnas is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

  • Payment details required to process your order

  • Transaction confirmation details

Note: Payment information is processed securely through trusted payment gateways. Hilnas does not store your complete card details.

Account Information

  • Username

  • Password

  • Account preferences and settings

Transaction Information

  • Products viewed

  • Products added to cart or wishlist

  • Purchase history

  • Returns, exchanges, or cancellations

Communications

  • Messages sent to customer support

  • Emails and inquiries submitted by you

Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Website interaction and browsing behavior

2. How We Collect Information

We collect information:

Directly From You

When you:

  • Create an account

  • Place an order

  • Subscribe to our communications

  • Contact customer support

Automatically

Through:

  • Cookies

  • Analytics tools

  • Website performance technologies

From Service Providers

Such as:

  • Shopify

  • Payment gateways

  • Shipping and logistics partners

  • Analytics providers

3. How We Use Your Information

We use your information to:

Process Orders

  • Confirm purchases

  • Process payments

  • Deliver products

  • Manage returns and exchanges

Improve Customer Experience

  • Remember preferences

  • Personalize your shopping experience

  • Improve website functionality

Marketing & Promotions

  • Send promotional emails and offers

  • Notify you about new collections and discounts

You may unsubscribe from promotional communications at any time.

Security & Fraud Prevention

  • Detect fraudulent activity

  • Protect customer accounts

  • Secure transactions and website operations

Customer Support

  • Respond to inquiries

  • Resolve complaints

  • Provide assistance regarding orders

Legal Compliance

  • Meet legal obligations

  • Respond to lawful requests from authorities

  • Enforce our policies and terms

4. How We Share Your Information

We do not sell your personal information.

We may share information with:

Shopify

To operate and manage our online store.

Payment Providers

To process transactions securely.

Shipping & Logistics Partners

To deliver your orders.

Analytics & Marketing Providers

To understand website performance and improve marketing efforts.

Legal Authorities

Where required by applicable law.

5. Shopify Services

Our store is hosted on Shopify.

When you use our website, certain information may be collected and processed by Shopify to provide store functionality, payment processing, analytics, fraud prevention, and customer support services.

For more information, please review Shopify's Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance user experience

You may control or disable cookies through your browser settings. However, doing so may affect certain website features.

7. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove the information.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

11. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Hilnas

📧 Email: hilnasjewels@gmail.com
📱 Phone / WhatsApp: +91 87147 33401
📍 Address: Vengassery Angadippuram, Aripra, Malappuram District, Kerala – 679321, India

We aim to respond to all privacy-related inquiries within 2 business days.