Last Updated: May 2026

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day.

You will receive an email confirmation with your order details once your purchase is placed, and a second notification with tracking information once your order has been dispatched.

2. Shipping Destinations

Hilnas currently ships to all locations within India.

If your location is not serviceable at checkout, please contact us at hilnasjewels@gmail.com, and we will do our best to assist you.

3. Shipping Methods & Estimated Delivery Times

Shipping Type	Estimated Delivery	Notes
Standard Shipping	5–7 business days	Tracked
Express Shipping	2–3 business days	Tracked

Delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, or high-demand periods such as festive seasons.

4. Shipping Charges

• Free standard shipping on all orders above ₹999.

• Orders below ₹999 incur a flat shipping fee of ₹60.

5. Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address. You can use this number to track your shipment directly on the courier's website.

If you have not received your tracking details within 3 business days of placing your order, please reach out to us.

6. Packaging

All Hilnas pieces are carefully packed in our signature jewellery boxes/pouches to ensure they arrive safely and in perfect condition. We take extra care with delicate or layered pieces.

7. Delays & Exceptions

While we make every effort to ensure timely delivery, Hilnas is not responsible for delays caused by:

• Incorrect or incomplete shipping addresses provided at checkout

• Natural disasters, strikes, weather disruptions, or events beyond our control

• High-demand sale periods or festive seasons

• Courier service delays

8. Lost or Damaged Orders

If your order arrives damaged or is confirmed lost by the courier, please contact us within 48 hours of the delivery date (or expected delivery date) at hilnasjewels@gmail.com with:

• Your order number

• A description of the issue

• Clear photographs of the damaged item and packaging (if applicable)

We will investigate promptly and offer a replacement or store credit where applicable.

Please note: Hilnas jewellery pieces are imitation/fashion jewellery. While we pack with care, we recommend inspecting your parcel before accepting delivery.

9. Undelivered / Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery.

10. Contact Us

For any shipping-related queries, reach out to our support team:

📧 Email: hilnasjewels@gmail.com
📱 Phone / WhatsApp: +91 87147 33401
🕐 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

We typically respond within 24 hours on business days.

Thank you for shopping with Hilnas. We hope every piece brings you joy! 💛